Solving the Post-Delivery Chaos with TTMS

Background

At many dealerships, the sales process appears complete once the customer drives off with tags in hand. But internally, the real work is just beginning. For one dealership, this post-delivery phase had become a major operational bottleneck—with no centralized system to manage post-delivery documentation and tasks, and mounting compliance risks due to missed or mishandled steps.

Despite using a Dealer Management System (DMS), the dealership couldn’t effectively track the multitude of issues that commonly arise after a vehicle is delivered. Tasks were scattered across spreadsheets, emails, or verbally handed off—creating a lack of visibility, accountability, and timely resolution.

The Challenge: Disconnected Processes and Rising Risk

Tags may have been issued on-site, but critical backend responsibilities were frequently delayed or incomplete, resulting in frustrated staff and customers. These included:

• Bank contracts not funded
• Expired or expiring temporary tags
• Missing or invalid proof of insurance
• Safety inspection issues
• Title due from customer or bank
• Pending rebates or incentives
• Unapproved requests for additional temp tags
• Checks waiting to be cleared

Without structure, these issues led to delays, compliance exposure, and wasted time across departments.

The Solution: A Centralized Web-Based TTMS

WAM DevTech built a custom Tag & Title Management System (TTMS)—a centralized, web-based platform that transformed how the dealership tracked, resolved, and completed post-sale tasks.

TTMS exists to resolve post-sale issues quickly—ensuring customers receive their tags and titles on time, compliantly, and cost-effectively.

It achieves this by:

• Enhancing efficiency in a time-sensitive process
• Promoting accurate communication across departments
• Reinforcing individual accountability
• Offering 24/7 real-time access to tag status
• Reducing waste of time and shipping resources
• Increasing problem-resolution capabilities through centralized visibility

Key Features & Benefits

• 1

  Centralized Post-Delivery Task Management

  Replaces spreadsheets and scattered communication with structured workflows and task ownership.

• 2

  Cross-Department Collaboration

  Used by Tag & Title Admins, Accounting, Salespeople, Sales Managers, and Finance—everyone has visibility and a role in resolution.

• 3

  Real-World Issue Tracking

  Custom fields and workflows help track and resolve actual dealership pain points: funding issues, insurance validation, pending inspections, and more.

• 4

  Customer Notifications & Digital Engagement

  Notify customers when tags are ready or documents are missing—directly via email or text, improving transparency and reducing call volume.

• 5

  Online Shipping Payments

  Allow customers to pay for tag shipping online—saving the dealership thousands annually in shipping fees and improving convenience.

• 6

  Real-Time Reporting & Analytics

  Built-in dashboards give managers instant insight into bottlenecks, overdue items, and overall tag and title performance.

• 7

  iPad Support for Frontline Staff

  Customer Care Representatives can log pickups, capture digital signatures, and mark tags shipped—all from a tablet.

Results

After implementing TTMS, the dealership experienced:

• 1

  Faster task resolution and fewer missed steps

• 2

  Reduced compliance risk through structured workflows and documentation

• 3

  Increased accountability across teams

• 4

  Better customer experience with real-time updates

• 5

  Improved visibility and reporting for leadership

• 6

  Thousands of dollars saved through online shipping payments

Conclusion

A delivered vehicle doesn’t mean a completed deal. Without a centralized platform, dealerships struggle with disjointed tasks, rising compliance risks, and wasted time. TTMS closes this gap. It centralizes everything that happens after the sale—giving teams clarity, accountability, and a way to get customers their tags quickly and correctly. For dealerships looking to modernize post-delivery operations, TTMS is not just helpful—it's essential.

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