ROPay: Turbocharging Dealership Efficiency

An automotive dealership group, Rosenthal Automotive Group, was seeking a solution to streamline their repair order (RO) process, making it more efficient and customer-friendly. Their goals were to log completed repair orders, enable electronic signatures, facilitate communication with customers, allow online payment options, and provide better tracking of the repair process. Our company developed a comprehensive web application called ROPay to meet these needs.

Background

Rosenthal Automotive Group' previous repair order process was time-consuming and inefficient, which led to customer dissatisfaction and reduced productivity. Their goals included the following:

• 1

  Efficiently log and document completed repair orders, including payment details

• 2

  Enable electronic signatures for customers

• 3

  Communicate repair completion and pick-up details via text or email

• 4

  Provide online payment options, such as credit cards and Apple Pay

• 5

  Notify valet staff when customers paid online

• 6

  Track repair orders from completion to vehicle pick-up

What we did

ROPay is a web application developed using React.js for the front-end, ColdFusion for the back-end, and AWS Aurora PostgreSQL for the database. Key features and functionalities include:

• 1

  Secure Repair Order Management

  Repair orders are securely uploaded to an AWS S3 bucket, encrypted at rest, and stored for easy retrieval and management.

• 2

  Electronic Signatures

  Customers can sign electronically using AWS Lambda in Node.js, with dealership staff able to designate signature locations within the application.

• 3

  Customer Communication

  ROPay enables staff to communicate with customers via email or text, notifying them when their vehicle is ready for pick-up and payment.

• 4

  Online Payment Options

  Customers can pay for repairs securely online using credit cards or Apple Pay, with electronic signature integration.

• 5

  Valet Notification

  Service advisors can notify valet staff to prepare vehicles for pick-up once customers have completed online payments.

• 6

  End-to-End Tracking

  The application provides comprehensive tracking of repair orders from completion to customer pick-up.

Result

ROPay successfully met the goals set by Rosenthal Automotive Group, providing a streamlined, efficient, and customer-friendly repair order process. The dealership experienced:

• 1

  Improved Efficiency

  Repair order management became more organized, with easy access to completed orders and reduced manual processing.

• 2

  Enhanced Customer Experience

  Customers appreciated the convenience of electronic signatures, online payments, and timely communication about their vehicle status.

• 3

  Increased Productivity

  Staff spent less time on administrative tasks, freeing them up to focus on customer service and vehicle repairs.

• 4

  Better Tracking

  The dealership gained greater visibility into the repair process, enabling them to optimize operations and track vehicles from repair completion to pick-up.

Conclusion

By implementing ROPay, Rosenthal Automotive Group achieved their goals of streamlining the repair order process and improving customer satisfaction. The web application provided a comprehensive solution that increased efficiency, enhanced customer experience, and enabled better tracking of repair orders. The success of this project demonstrates the value of leveraging technology to optimize business processes and improve overall performance.